Frequently Asked
Questions about jilivi

The minimum age to register and play on jilivi is 21 years old, in line with Philippine gaming regulations. This applies to all players regardless of location. Age verification is required as part of the KYC (Know Your Customer) process before any withdrawal can be processed. Any account found to belong to a player under 21 will be immediately closed and funds returned.

KYC verification on jilivi requires you to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS ID, or UMID card. You may also be asked to provide proof of address. Upload clear photos or scans of your documents through your account dashboard. Verification is typically completed within 24–48 hours. Completing KYC unlocks full withdrawal access and higher deposit limits.

No. jilivi strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the jilivi Login page rather than creating a new account.

Visit the jilivi Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected].

jilivi supports a wide range of Philippine payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). We regularly add new payment options, so check your account dashboard for the latest available methods. All deposits are free of charge on jilivi's end, though your bank or e-wallet provider may apply their own fees.

The minimum deposit on jilivi is ₱100 for most payment methods. Some methods such as bank transfers may have a higher minimum. The exact limits for each payment method are displayed at the time of deposit in your account dashboard. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your account tier.

GCash and PayMaya deposits are typically credited to your jilivi account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 1 business day depending on the bank's processing schedule. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number and we'll investigate promptly.

Yes. jilivi uses industry-standard SSL encryption to protect all financial transactions. Your payment details are never stored on jilivi's servers — all transactions are processed through secure, certified payment gateways. We also recommend enabling two-factor authentication (2FA) on your jilivi account for an additional layer of security.

Log in to your jilivi account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times vary by method. GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. Processing times may be longer during peak periods or if additional verification is required. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on jilivi is ₱200. There is no withdrawal fee charged by jilivi, though your bank or e-wallet provider may deduct their own transfer fees. For large withdrawals, jilivi may request additional identity verification as part of our standard security procedures.

jilivi offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account dashboard after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a set number of times before the bonus funds convert to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

First, check that you met all the qualifying conditions for the bonus — such as minimum deposit amount, use of a specific payment method, or entering a promo code. Bonuses are usually credited within a few minutes of qualifying. If it's been more than 30 minutes and the bonus still hasn't appeared, contact our support team via live chat or email at [email protected] with your account details and deposit reference number.

jilivi offers a wide variety of games tailored for Filipino players. Our library includes slots, bingo, Hi-Lo, Muay Thai Champion, live dealer table games, sports betting, and sabong. New games are added regularly. You can browse the full game catalogue from the jilivi Casino page after logging in.

Yes. All games on jilivi use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness. The Return to Player (RTP) percentage for each slot game is available in the game's information panel. Live dealer games are streamed in real time from professional studios, providing full transparency.

Absolutely. jilivi is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply visit jilivi.app in your mobile browser for the best experience.

jilivi takes data privacy seriously. All personal information is encrypted using SSL/TLS technology and stored securely. We do not sell or share your data with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication (2FA) can be enabled from your jilivi account security settings. Once activated, you'll be required to enter a one-time code sent to your registered mobile number or email address each time you log in. We strongly recommend enabling 2FA to protect your account from unauthorised access, especially if you use GCash or online banking for deposits.

Log in to your jilivi account and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits in PHP. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period. For more details, visit our Responsible Gaming page.

If you feel your gambling is becoming a problem, jilivi's self-exclusion tool lets you block access to your account for a minimum of 6 months or permanently. Go to the Responsible Gaming section in your account settings and select Self-Exclusion. The restriction takes effect immediately and cannot be reversed during the exclusion period. You can also contact our support team to request self-exclusion on your behalf. Learn more on our Responsible Gaming page.

If you're concerned about your gambling habits, the most important step is to reach out for help. jilivi's support team is available 24/7 and can help you activate self-exclusion or cooling-off tools immediately. You can also seek support from Gamblers Anonymous Philippines or the National Center for Mental Health (NCMH). Remember: gambling should always be entertainment, not a source of stress or financial hardship. Visit our Responsible Gaming page for a full list of tools and resources.

jilivi offers 24/7 customer support via live chat (accessible from your account dashboard) and email at [email protected]. Our support team operates on Philippine Standard Time (PHT, UTC+8). For the fastest response, use live chat. For complex account or payment issues, email is recommended so you can attach relevant screenshots or documents.

To help our team resolve your issue as quickly as possible, please have the following ready: your registered jilivi email address, your account username, a description of the issue, and any relevant transaction reference numbers or screenshots. The more detail you provide upfront, the faster we can assist you.