jilivi Privacy Policy

1. Who We Are

1.1 jilivi ("we," "us," "our," or "the Company") operates the online casino and sports betting platform accessible at jilivi.app. jilivi is the data controller responsible for the personal data of players who register and use the jilivi platform.

1.2 jilivi operates within applicable Philippine gaming regulations and is committed to complying with the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

1.3 For all privacy-related inquiries, players may contact jilivi's Data Protection Officer via the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration Data. When you create a jilivi account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile number;
• Residential address (city, province, country);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data. To comply with regulatory requirements and prevent fraud, jilivi may request:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's licence, or UMID);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account);
• Selfie photograph for identity confirmation.

2.3 Financial Data. When you make deposits or request withdrawals, jilivi collects transaction records including amounts, timestamps, payment method references, and transaction IDs. jilivi does not store full payment account credentials.

2.4 Gaming Activity Data. jilivi records your gaming history, including games played, wagers placed, wins, losses, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5 Technical Data. jilivi automatically collects certain technical information when you access the platform, including IP address, device type, browser type and version, operating system, and session timestamps.

2.6 Communications Data. If you contact jilivi's support team via live chat or email, we retain records of those communications for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

jilivi collects personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions;
• Automatically – through cookies, web beacons, and server logs when you access and interact with the jilivi platform;
• From third parties – including identity verification service providers, payment processors, and fraud prevention services, where necessary to verify your identity or process transactions.

4. How We Use Your Personal Data

jilivi uses your personal data for the following purposes:

• To create and manage your jilivi account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
• To send you account-related notifications, including transaction confirmations and security alerts;
• To send you promotional communications about jilivi offers and bonuses, where you have consented to receive such communications;
• To comply with applicable legal and regulatory obligations, including reporting requirements under Philippine gaming regulations;
• To improve the jilivi platform through analysis of aggregated, anonymised usage data.

5. Legal Basis for Processing

jilivi processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform our contract with you (i.e., to operate your jilivi account and provide gaming services);
• Legal obligation – processing required to comply with applicable laws and regulations, including Philippine gaming regulations and anti-money laundering requirements;
• Legitimate interests – processing necessary for jilivi's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent – processing based on your explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 jilivi does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6.2 jilivi may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors – to facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods;
• Identity verification providers – to conduct KYC checks and age verification in compliance with regulatory requirements;
• Fraud prevention and security services – to detect and prevent fraudulent activity on the jilivi platform;
• IT and cloud service providers – who host and maintain the jilivi platform infrastructure, subject to strict data processing agreements;
• Regulatory and law enforcement authorities – where required by applicable Philippine law, court order, or regulatory directive;
• Professional advisers – including lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

6.3 All third-party service providers engaged by jilivi are contractually required to process personal data only in accordance with jilivi's instructions and to implement appropriate security measures.

7. Cookies & Tracking Technologies

7.1 jilivi uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit jilivi.app.

7.2 jilivi uses the following categories of cookies:

• Strictly necessary cookies – essential for the operation of the jilivi platform, including session management and security. These cannot be disabled.
• Functional cookies – used to remember your preferences, such as language settings and login status, to provide a more personalised experience on jilivi.
• Analytics cookies – used to collect aggregated, anonymised data about how players use the jilivi platform, helping us identify areas for improvement.
• Marketing cookies – used to deliver relevant promotional content about jilivi offers. These are only set with your consent.

7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilivi platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

8. Data Retention

8.1 jilivi retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations.

8.2 In accordance with Philippine anti-money laundering regulations and gaming regulatory requirements, jilivi is required to retain certain account and transaction records for a minimum period following account closure. The specific retention period applicable to each category of data is determined by the relevant legal or regulatory requirement.

8.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilivi will securely delete or anonymise that data.

8.4 Gaming activity records, including wagering history and bonus usage, are retained for the duration of your jilivi account and for a period thereafter as required for dispute resolution and regulatory reporting purposes.

9. Data Security

9.1 jilivi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and jilivi's servers;
• Encryption of sensitive data at rest, including passwords and identity documents;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the jilivi platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential security incidents.

9.2 While jilivi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilivi will notify you and the relevant authorities in accordance with applicable law.

10. Your Data Privacy Rights

10.1 As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivi:

• Right to be informed – the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access – the right to request a copy of the personal data jilivi holds about you;
• Right to rectification – the right to request correction of inaccurate or incomplete personal data;
• Right to erasure – the right to request deletion of your personal data, subject to jilivi's legal retention obligations;
• Right to object – the right to object to certain types of data processing, including direct marketing;
• Right to data portability – the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint – the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

10.2 To exercise any of the above rights, please contact jilivi's Data Protection Officer using the contact details in Section 14. jilivi will respond to all valid requests within thirty (30) days of receipt.

10.3 Please note that certain rights are subject to limitations where jilivi is required to retain or process data to comply with legal obligations or to defend against legal claims.

11. Children's Privacy

11.1 jilivi is strictly an adult platform. Access to jilivi is prohibited for individuals under 21 years of age, in accordance with Philippine gaming regulations.

11.2 jilivi does not knowingly collect personal data from individuals under 21 years of age. If jilivi becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed and all associated data deleted, except where retention is required by law.

11.3 If you believe that a minor has registered on jilivi, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

12.1 jilivi's primary operations and data processing activities are based in the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, jilivi ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act of 2012.

12.2 Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

13. Updates to This Privacy Policy

13.1 jilivi reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The most current version of this Privacy Policy will always be available at jilivi.app/privacy-policy.

13.2 Where changes to this Privacy Policy are material, jilivi will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the jilivi platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how jilivi protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilivi's data practices, please contact us through the following channels:

• Data Protection Officer Email: [email protected]
• Live Chat Support: Available 24/7 from your jilivi account dashboard
• Support Hours: Philippine Standard Time (PHT, UTC+8), around the clock

jilivi aims to respond to all privacy-related inquiries within thirty (30) business days. If you are not satisfied with jilivi's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.