Gaming should always be fun – not stressful, not compulsive, and never something that puts your finances or relationships at risk. jilivi is committed to giving every Filipino player the tools, information, and support they need to stay in control.
jilivi's responsible gaming framework is built around one simple idea: you should always be the one in control.
At jilivi, we genuinely care about the well-being of every player on our platform. Whether you're spinning slots from Quezon City, playing bingo in Cebu, or betting on your favourite PBA team from Davao, we want your experience to be enjoyable, sustainable, and safe.
Responsible gaming means understanding that gambling is a form of entertainment — not a way to earn income, solve financial problems, or escape from stress. The moment it stops being fun, it's time to take a step back. jilivi provides a full suite of tools to help you do exactly that, and our 24/7 support team is always ready to assist any player who needs help.
We also enforce a strict 21+ age policy across all jilivi products. No player under 21 years of age is permitted to register or play on jilivi, in line with Philippine gaming regulations. Age verification is conducted during the KYC process, and any account found to belong to a minor will be immediately closed.
Practical tools built into your jilivi account to help you stay in control at all times
Set daily, weekly, or monthly deposit limits directly from your jilivi account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
jilivi lets you set session time alerts so you receive a notification when you've been playing for a set duration. It's easy to lose track of time when you're in the zone — these reminders help you stay aware of how long you've been playing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your jilivi account will be temporarily restricted from gameplay. This is ideal if you feel you need a brief pause without full self-exclusion.
If you feel your gambling is becoming a problem, jilivi's self-exclusion tool allows you to block access to your account for a minimum of 6 months or permanently. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
Set a maximum loss threshold for a given period. Once your losses reach the limit you've defined, jilivi will automatically restrict further gameplay for that period. This tool is especially useful for players who want a hard financial safety net.
jilivi's reality check feature displays a summary of your current session — including time played, total wagered, and net result — at regular intervals you define. Staying informed about your actual gaming activity helps you make better decisions in real time.
Self-exclusion is one of the most powerful tools available to players who feel they need a break. Here's how to activate it on jilivi in three simple steps:
Once activated, your jilivi account will be immediately blocked from all gameplay, deposits, and promotional communications for the duration you select.
Problem gambling can affect anyone. Being honest with yourself is the first step. Ask yourself if any of the following apply to you:
You spend more money on gambling than you originally planned, or more than you can afford to lose.
You chase losses — continuing to play in an attempt to win back money you've already lost.
Gambling is affecting your relationships with family, friends, or colleagues in Manila, Cebu, or wherever you are in the Philippines.
You feel restless, irritable, or anxious when you try to cut down or stop gambling.
You borrow money, sell belongings, or neglect bills in order to fund your gambling activity.
You hide your gambling activity from people close to you, or feel guilt or shame after playing.
Gambling has become your primary way of coping with stress, loneliness, or difficult emotions.
Answer these questions honestly. If you answer "Yes" to three or more, consider speaking with a professional or activating jilivi's self-exclusion tool.
Have you ever gambled with money that was meant for essential expenses like rent, food, or utilities?
Do you find yourself thinking about gambling frequently throughout the day, even when you're not playing?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you ever lied to family members or friends about how much time or money you spend on gambling?
Do you feel a strong urge to gamble more after winning, or to keep playing after losing to try to recover your losses?
Has gambling ever caused you significant financial stress, or led you to borrow money from others?
Do you use gambling as a way to escape from problems, anxiety, or negative feelings in your daily life?
All responsible gaming tools are available directly from your jilivi account dashboard — no need to contact support to activate them
You can set daily, weekly, or monthly deposit caps in Philippine Peso (PHP) from your account settings. For example, you might set a ₱500 daily limit or a ₱2,000 weekly cap. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour review period to protect you from impulsive decisions made in the heat of the moment.
Loss limits cap the total amount you can lose within a defined period. Once your net losses reach the threshold you've set, jilivi will automatically suspend gameplay for the remainder of that period. This is one of the most effective tools for preventing significant financial harm from a single bad session.
Beyond deposit and loss limits, jilivi also allows you to cap the total amount wagered per session or per day. Combined with session time reminders, these controls give you a comprehensive picture of your gaming activity and help you stay within boundaries you've set for yourself.
A cooling-off period is a short-term account restriction that temporarily suspends your ability to deposit and play. Available in durations of 24 hours, 3 days, 7 days, or 30 days, it's designed for players who want a brief pause without committing to a longer self-exclusion. During a cooling-off period, you can still log in to review your account history.
jilivi provides full access to your gaming history, including all wagers placed, games played, deposits made, and withdrawals processed. Reviewing your gaming statement regularly is a healthy habit that keeps you informed about your actual spending patterns rather than relying on memory or estimates.
If you find that bonus offers or promotional emails are triggering urges to play more than you intend, you can opt out of all marketing communications from jilivi at any time. Simply update your communication preferences in your account settings or contact our support team to be removed from all promotional lists.
You don't have to face problem gambling alone. These resources are available to players across the Philippines.
PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for licensed operators in the Philippines. PAGCOR provides resources and guidance for players who may be experiencing gambling-related difficulties. Players are encouraged to seek information through PAGCOR's official channels.
Our dedicated support team is available around the clock, operating on Philippine Standard Time (PHT, UTC+8). If you are concerned about your gambling behaviour or need help activating any responsible gaming tool on jilivi, reach out via live chat from your account dashboard or email us at [email protected].
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, and other cities across the Philippines. Participation is free and confidential.
The National Center for Mental Health (NCMH) in the Philippines provides mental health services and can assist individuals dealing with behavioural addictions including problem gambling. If gambling is significantly affecting your mental health or daily functioning, professional counselling is strongly recommended.
jilivi is here to make sure your gaming experience stays fun, controlled, and within your means. Explore our games knowing that our full suite of responsible gaming tools has your back — every session, every day.
21+ Only Gambling involves risk · Play responsibly · Tools available 24/7 in your account dashboard